Mobile / Sports
kc99 keeps this policy straightforward — we collect only what is needed to run your account, process transactions through Nagad and Rocket, and maintain contact with you. Access to our platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration — your name, contact information and the credentials you choose. When you deposit or withdraw using Nagad or Rocket, we record transaction references linked to your account wallet so we can reconcile your balance and respond to any dispute you raise. We also collect device and browser signals — such as IP address, session duration and page navigation — to keep your account secure and to understand how the site performs on mobile. We do not sell your personal data to third parties. We share data only with the payment processors handling your Nagad or Rocket transactions, and with service partners who operate under confidentiality obligations. Cookie data is used to keep your session active and to remember your account preferences between visits; you can manage cookie settings through your browser. Retention periods depend on the type of record: account credentials are held for as long as your account remains open, transaction records for as long as required by applicable rules, and session logs for a shorter operational period. If you have questions about what we hold, the support route in the contact section below is the right place to start.
This policy applies to information collected through kc99 and the account services connected to it. The four areas below clarify what falls inside and outside its scope. Access and eligibility depend on your local law and the eligible regions where our services are available.
Any data you submit when creating or maintaining your account — login credentials, contact details and account preferences — falls fully within this policy. We control how that data is stored, used and deleted.
Deposit and withdrawal records tied to Nagad or Rocket are covered here as far as our own logging is concerned. The payment processor's own privacy terms govern how they handle your wallet data on their side.
Your browsing behaviour on kc99 — pages visited, session length, device type — is collected by us and falls under this policy. We use it to maintain account security and improve navigation, not to profile you for advertising.
Links or services that take you away from kc99 are not covered by this policy. Third-party game studios, external payment gateways and any linked sites operate under their own privacy terms, which we do not control.
Your account gives you several practical paths for managing how your data is held. You can request a summary of the personal information we hold by contacting support through the route listed in the section below — state your registered contact detail so we can locate your record. If any of your account details are incorrect — name, contact address or linked wallet information — you can update certain fields directly from your account settings page; for fields that cannot be edited in the settings view, raise a correction request via support. If you want to close your account, the process starts from the account page or via a direct support message; we will confirm what happens to your data on closure. For any question about how a specific piece of your data is used, the fastest path is a written message to support with the subject line clearly stating it is a privacy query. We aim to respond, but response times depend on queue and are not guaranteed.
Contact support with your registered account detail to request a summary of what personal data we hold for you.
Update editable fields in account settings. For locked fields, send a correction request to support with the specific detail you want changed.
Send a message to support marked as a privacy query. Include the specific data point or process you are asking about so we can give you a clear answer.
Start the closure process from your account page or via support. We will confirm the data retention steps that follow once closure is processed.
If you need to ask about your data, correct a record or make any privacy-related request, use one of the published contact routes below. We do not publish support hours we cannot verify, so check the site for current availability. All privacy requests should include your registered account identifier.
Open the live chat widget on kc99. State that your message is a privacy request so it is directed to the right team. Keep your account email or contact number ready.
Send your privacy query to the support email address published on the contact page of kc99. Use a clear subject line referencing privacy or data access to help us route your message correctly.
The account help section on kc99 includes a request form for account-related queries. You can use this form to submit a data review or correction request without needing to open a live chat session.
We apply consistent data handling across your account activity — from registration through to transaction records tied to your Nagad or Rocket wallet. Below are the four areas we keep visible so you understand what we do and where to go if something needs to change.
We use cookies to keep your session active and hold your account preferences between visits. You can adjust cookie acceptance through your browser settings at any time. Disabling cookies may affect how certain account pages behave.
Account access is controlled by the credentials you set. We do not share your login details. If you notice unrecognised activity, change your password immediately from account settings and notify support through the published contact route.
We hold account credentials while your account is active. Transaction records — including Nagad and Rocket references — are retained as long as applicable rules require. Session logs are kept for a shorter operational window and then removed.
When we update this policy, the revised version is published on kc99 with the date of the change. Continuing to use your account after a policy update means you have seen the revised terms. Contact support if you have questions about a specific change.
These are the questions we receive most often about how kc99 handles your data. If your question is not answered here, reach out via the contact routes in the support section above.
We collect the registration details you submit — name, contact information and login credentials. Once your account is active, we also log transaction references when you use Nagad or Rocket, along with device and session signals tied to your account activity on kc99.
We share data only with payment processors handling your Nagad or Rocket transactions and with service partners bound by confidentiality terms. We do not sell your personal data. Third-party studios providing game content do not receive your personal account details from us.
Contact support through live chat or the published support email on kc99. State clearly that you are making a data review request and include your registered contact detail. We will locate your record and respond with the information we hold.
Yes. Editable fields can be changed directly in your account settings. For fields that are locked — such as certain identity details — send a correction request to support with the specific item you need changed. We will process it through the appropriate account review step.
When your account is closed, we retain transaction records for as long as applicable rules require, then remove them. Active account credentials are deactivated on closure. Support can confirm the exact retention steps that apply to your account when you submit a closure request.
Yes. Access to kc99 and the services described in this policy depends on your local law and the eligible regions where we operate. This policy covers account data for accounts opened in eligible regions. If you are unsure whether you are in an eligible region, check the terms published on the site.